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+60 3 8686 5646
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Cyberjaya, Malaysia

Returns + Exchange

Return Policy

Our return policy is strictly valid for 14 days upon successful arrival of your order. Your item(s) must be unused and returned in the original packaging that it was received along with proof of purchase e.g., payment receipt, order number, or contact info. Once we receive and inspect the returned item(s), we will send an email to notify you of its clearance for refund/exchange. 

Refunds

All approved refunds are done via online bank transfer and will be processed on our side within 7 business days, not including bank processing times.

Exchanges

All approved exchanges will be processed and sent out within 7 business days. Depending on where you live, the time it may take for your new item(s) to reach you may vary.

Sale Items

All sales under 'Sale/Outlet' are final and non-refundable.

Return Address

Please send your return parcel to:

karya mats
P-3-6, Hyve Soho Suites,
Jalan Impact, Cyber Bistari,
63000 Cyberjaya,
Selangor, Malaysia.

Please note that you will be responsible for your own shipping costs. Do consider using a trackable shipping service as we cannot guarantee that your return shipping will be received in a safe and timely manner. Shipping costs are non-refundable.

We apologize in case of inconvenience and dissatisfaction. For further help and enquiry, please feel free to contact us.