returns


our return policy lasts 15 days, starting from the day you receive your order delivery. if 15 days have gone by since receiving your items, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. to complete your return, we require a receipt or proof of purchase.

for any returns request or inquiries, please use this page to contact us or email us directly at hello@karyamats.com.

refunds

once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund. if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

late or missing refunds

if you haven’t received a refund yet, first check your bank account again. then contact your credit card company, or your bank. there is often some processing time before a refund is posted. if you’ve done all of this and you still have not received your refund yet, please contact us and we will sort it out asap.

outlet items

only regular priced items may be refunded, unfortunately products in our outlet collections cannot be refunded.

exchanges

we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email with images of the items and defects attached. depending on where you live, the time it may take for your exchanged product to reach you may vary. 

return shipping

should you need to return your order, please mail the parcel to:

returns @ karya mats
A-12-14, Hyve Soho Suites,

Jalan Impact, Cyber Bistari,
63000 Cyberjaya,
Selangor, Malaysia.

please note that you will be responsible for your own shipping costs, which will be non-refundable. do consider using a trackable shipping service as we cannot guarantee that your return shipping will be received in a safe, timely manner.